top of page



1. Returns and Refunds

1.1 At SHAY’S, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we offer a straightforward return and refund policy, subject to the terms outlined below.

2. Eligibility for Returns

2.1 To be eligible for a return and refund:

  • The item must be unused, unworn, and in the same condition as received.

  • It must be in its original packaging with all tags attached.

  • The return request must be initiated within [insert number] days from the date of purchase.

3. How to Initiate a Return

3.1 To initiate a return, please contact our customer service team at [insert email address or phone number]. Provide your order number, the item(s) you wish to return, and the reason for the return.

4. Return Shipping

4.1 Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.

5. Refund Process

5.1 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5.2 If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [insert number] business days.

6. Exchanges

6.1 We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

7. Non-Refundable Items

7.1 Certain items are non-refundable, including:

  • Gift cards

  • Downloadable software products

  • 8. Late or Missing Refunds

8.1 If you haven’t received a refund within the specified timeframe, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.

9. Contact Information

9.1 If you have any questions about our refund policy, please contact us at:

10. Changes to Refund Policy

10.1 We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website. Please review this Refund Policy regularly.

bottom of page